Holiday Villa in Corfu

Your holiday contract

Your Contract is with Mrs Violette Simons of 10 Romsey Drive, Farnham Common, Buckinghamshire, SL2 3RE, Telephone/Fax: 01753 643 126 Mobile: 077 60 486 241, Villa Kalithea's owner

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 21 years old to make a booking with us. Your contract with us is made once one of the following steps have been completed:

A confirmation invoice has been issued to you with at least 20% deposit paid to us.
When a booking is made within 10 weeks or less of departure and full payment has been made and we give you a written confirmation.
If the booking is made on our website and you opt to pay at the time of booking, the time of the first payment.

Your contract with us will be governed by English Law and is subject to the jurisdiction of the English Courts at all times.

Paying for your holiday

You must pay a deposit of 20% of the costs of the booking. The balance must be paid at least eight weeks before departure. Cheques can only be accepted if received more than ten weeks before departure, if you fail to pay in full, eight weeks before departure your Booking will be cancelled and you will lose your deposit. If you book within eight weeks or less prior to departure, this will be classed as a late booking, and full payment of booking must be received. Bookings will not be confirmed until funds have cleared.

Breakage Security deposit

From 2009, you will be charged a security breakage deposit. This fee will be added to your booking fee as a security for any breakage, or damage done by you during your stay in Villa Kalithea. Please note that this fee will be fully refunded to you if you do not damage or break any item in the Villa or outside during your stay. Security Deposit will be refunded within 4 weeks of your return from holiday. If however, you will damage or break anything during your stay, we will refund you the security breakage charge, less the costs of any damage or breakage done during your stay.

Confirmation

Please check your confirmation invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the villa rental we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

If you change you're booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example you choose a different departure date, we will do our utmost to make these changes but it may not always be possible due to availability. Any request for changes to be made must be in writing from the person who made the booking. Any changes you make within 4 weeks of your departure will be treated as a cancellation and the cancellation charges shown in the section "If you cancel your holiday" may apply.

If you cancel your holiday

To cancel the Booking, you must write to us by recorded delivery at the address shown above. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the Booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday rental at price. Our cancellation charges therefore increase as the departure date approaches, as shown below.

The following cancellation charges apply:

More than 10 weeks prior to departure – 20% of the cost of the booking
Four weeks prior to departure – 50% of the cost the booking
14 – 0 days prior to departure 100% of the cost of your booking

If we change or cancel your holiday

It is unlikely that we will have to make any changes to your booking. However we do start planning arrangements many months in advance. Occasionally, we may have to make changes and correct errors on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a significant change or cancellation has to be made to your holiday villa rental arrangements we will notify you as soon as possible. You may then:

accept the changed arrangements; or
cancel your booking completely, in which case we will refund you all monies paid by you except for administration fees for changes you have made.

IMPORTANT NOTE: Compensation arrangements do not apply to circumstances beyond our control. We can cancel your villa booking arrangement in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions and similar events beyond our control.

Your holiday travel

It is your responsibility to arrange flights and tickets to Corfu . Any cancellation or changes of departure dates due to charter companies or otherwise, are not our responsibility. We will take reasonable steps necessary to book you to villa Kalithea on a different date subject to availability.

Delays

We are unable to accept any liability for any delay to your flight, whether the delay or cancellation is caused by adverse weather conditions, the action of air traffic controllers, the action of airport authorities or governments, the rescheduling of times by the airline, mechanical breakdown, strike or industrial action or otherwise. In such circumstances you may be able to make a claim under your insurance policy.

Your accommodation

Villa Kalithea is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the Villa unless this has been agreed with us in writing and appropriate payments made (if applicable). Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally prior to your departure.

Holiday insurance

We recommend that you take travel insurance. Adequate insurance is essential.

Our liability to you

We accept responsibility for ensuring that the villa is clean and in working order and as described on our web site. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of the costs your rental. However we will not accept responsibility for any of the following circumstances

events listed in the Important Note section above,
if you or any member of your party is at fault,
any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care,
any event which we or the supplier could not help or prevent.

If you have a complaint

If you have cause for complaint whilst on holiday, this must be brought to the attention of our representatives in Nissaki (Mr. Emilios of "Holiday Cars" Nissaki Road, Nissaki, Corfu) immediately so that action can be taken to rectify the problem. Should the representative/local agent be unable to resolve the matter, details of the complaint must be notified to us in writing within 28 days of the end of your Booking. Any claims received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may prove difficult to investigate your complaint thoroughly.

Data protection policy

In order to process your booking and meet your requirements we need to use the information you provide such as name, address etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your arrangements such as, our representatives in Corfu. We will not, pass any information onto any person not responsible for part of your Villa Booking arrangements. This applies to any sensitive information that you give to us. In making your booking, you consent to this information being passed on to the relevant persons. We will not disclose the information to third parties, or make any use of it, unless we are required to do so by statute or by an authorised body in the course and for the purpose of an investigation or prevention of crime.

Member of the Greek Tourism and Travel Agents Organisation (EOT)